Schedule Advice Policy - Users

You understand that Sage Advice Advisors do not represent the Company as they are exclusively independent contractors and are not employed or agents. Consequently, Sage Advice is not responsible for the services, actions, discussions, or exchange of information, data, or files between Users and Advisors, including the accuracy of the information supplied or anything stated and agreed upon with the Advisors.

+You agree to show up on time and the scheduled session date. If you do not turn up for your online session (within 10 minutes after the start) can result in a loss of your session or a partial refund.

+You may cancel or reschedule your session 24 hours before starting. Failure to do so can result in 50% of the lesson price within 24 hours of the start time.
To cancel or reschedule, go to My Profile > hamburger icon (top left three lines)  > select "Appointments"> cancel or reschedule the appointment listed.

Full refunds are only possible if the user 1) Advisor did not show up for an appointment and did not reach out to you to reschedule or 2) you canceled an appointment ahead of the twenty-four hours (24 hours) start time.

You can not request a refund after your session. However, if you have completed your session but are not satisfied with the service provided, a partial refund is possible at the sole discretion of the advisor.

The user and advisor will communicate and agree on all refunds. The advisor makes the final decision based on the evidence presented by the user. Refunds and partial refunds will only be made back to the original PayPal, or Card account used to book and pay for the session. Issued refunds can take up to 7 - 14 days. If issues are not resolved between you and the advisor, you can reach out to us through support on our website or in the app and help@sageadvice.app for us to investigate the issue. Sage Advice won't refund users on an Advisor's behalf. However, exceptional circumstances may warrant a Sage Advice initiated refund. This includes the rare occasion of a refund for fraud or billing system errors.

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